Supporting Airport Customers the ESP Way!

ESP provides rapid response break fix IT services at all major UK and most major European airports, working with airlines, airport authorities, common user environment providers, baggage reconciliation providers, travel companies and retail systems providers.

Why ESP.co.uk?

Each contract that ESP.co.uk takes care of is treated at the bid stage with the same level of consideration, whether it is for two back-office computers or for a thousand common-use workstation positions.

Every airport is community-lead to some degree or another and ESP.co.uk understands this relationship and tailors each solution accordingly.  Naturally a model that works well for one airport will not necessarily work well for another and shift patterns need to account not just for the hours of coverage, but also the peaks and troughs of the loading patterns and the geography of the airport.  Considerations don’t stop there as the demands on contractors to ensure the security and health and safety of those using the airport continue to escalate.

You break it, we fix it!

…being of course the traditional format of an IT support contract. But if you have the staffing levels and cover correct, break / fix contracts become a routine process, indeed one which many companies feel they could easily fulfil. What differentiates ESP.co.uk from our competitors is our unswerving drive to reduce the numbers of in-service failures in the first place.  This might seem on the surface to be a contradiction for a service company whose revenue is derived from equipment going wrong.  However, with a carefully managed program of asset control, priority management of workshop repairs, preventative maintenance and trend analysis the numbers of in-service failures can be reduced dramatically.  That is less failures to stop the end user from working which generates greater confidence in the systems and gives ESP.co.uk more time to spend working on other ways to prevent the equipment failing in the first place!  The major benefit of this approach is an extension to the life of the Customer’s equipment and a protection of their initial capital outlay.

Value Add

One weakness that might be perceived of a company specialising in a particular field is the inability to provide subsidiary services.  However ESP.co.uk’s experience in commercial sectors other than the travel related industry has resulted in a host of value added services.

Workshop – all of the services provided by our workshop to support our field operations are available to all customers.

Data and voice cabling - we have a specialist network cabling team that understands the specific requirements imposed by airport authorities.

Back Office Support – individually tailored support contracts and speciality services such as systems development consultancy.

IMACs – installations, moves, additions and changes carried out during periods of low passenger loading.

Spares Logistics – Spares management, repair and shipping services for contracts not manned in the field by ESP.co.uk.

To find out how you can benefit from the ESP experience call 0118 916 9300 now
or send an e-mail to sales@esp.aero

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