 |
Background
Graphico, based in Newbury, Berkshire, provide creative new media production
services and solutions for a number of well-known names including Pepsi, Nike,
S-club, Universal and BMG.
One wet December Saturday, several years ago, the design team at Graphico were
working to a tight Monday schedule for their biggest project to date. When they
least needed it, their worst nightmare happened… the network crashed and with it,
their hopes of meeting the Monday deadline. In desperation they called their
existing IT provider, but it was a Saturday afternoon so the phone just rang,
unanswered. The designers sat with heads in hands while Mark, the MD,
tried desperately to bring the computers back on-line. The radio was playing
quietly in the background and an ESP ad they had heard before caught their
attention. They called the number not expecting an answer and were greatly
relieved when there was one. Darren Richardson, ESP's MD, took the call and
promptly left to attend site. The network crash was fixed without delay and Graphico
met their Monday deadline, kept their promise and their customer, and needless
to say ESP became their IT solutions provider.
Solution
Ever since, ESP has provided a responsive, flexible support service, which reflects
the fast-paced, tight-deadline requirements of Graphico's industry.
Having taken out a Customer Care Contract, ESP's comprehensive service to
Graphico includes:
- Guaranteed response to fault calls
- Scheduled site visits
- Unlimited telephone support
- Preventative maintenance checks
- Supply, installation and configuration
- Site surveys and network cabling
Mark Bennett, Managing Director of Graphico, says "ESP have played a major part
in the development of our business, effectively acting as our IT department. Their
understanding of our business-needs gives us total confidence in their ability to
provide the necessary service and support for our organisation."
Darren Richardson, Managing Director of ESP, commented, “Each of our customers
presents a different challenge to discover the right balance of service and support
suitable to their operation. We have enjoyed working together with Graphico with us
concentrating on their IT requirements, they can concentrate on growing their
business.”
To find out how you can benefit from the ESP experience call 0118 916 9300 now
or send an e-mail to sales@esp.co.uk
Back
|
|
