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Background
It is a common misconception in small to medium
sized enterprise (SME) companies that IT
support contracts are an unnecessary expense. After all, most
companies have existing warranties on their hardware and a certain
degree of internal expertise. Quite often this expertise rests with the
founders of the organisation whose knowledge has grown with the
organisation. Let's face it, IT can be fun and interesting and a
welcome diversion from every day matters. If something goes wrong,
let the manufacturer sort it out!
Risks of Not Having Support
But what happens if you are too busy to reload a flaky PC, or you get
hit by disastrously destructive virus, or your file server crashes and
the manufacturer restores only the failed hardware and leaves you
without your operating system, your data and your e-mail? Your knowledge
might be good, but how quickly can you restore your operation and how
long will your customers tolerate you being removed from everyday
contact?
Total Cost of Ownership
This website frequently uses the term Total Cost of Ownership.
Surprisingly the initial purchase price of your equipment represents only a tiny
fraction of the money that equipment will cost your organisation during
its lifetime. Most of this expense is the support costs. It
is an easily recognised concept that your employees need to be free to
do the job they were employed to do and continue generating income.
Customer Care
ESP recognised this market niche at a very early stage and developed our
Customer Care concept. By
employing us to act as your 'IT department' you remove your reliance on
internal expertise, benefit from our experience and reduce your support
costs to a fraction of those demanded by dedicated IT support personnel.
By eliminating the 'that's not our problem' scenario hidden costs can be
avoided and IT support budgets adhered to.
Solution
If your company could benefit from any of the following services then we
have a support contract suitable for you, from a
monthly visit to onsite 30 minute break fix restoration!
- Fixed response equipment maintenance
- Unlimited telephone support
- Remote server management and fault
diagnosis
- Technical consultation and systems development
- Routine visits to carry out preventative maintenance
- Routine, scheduled visits for non-mission critical housekeeping procedures
- Inventory Control to help track equipment on site
- Offsite backup storage
- Sickness or vacation cover for your IT staff
To find out how you can benefit from the ESP experience call 0118 916 9300
now or send an e-mail to sales@esp.co.uk
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